Placement of an order, confirmed with payment (either in full or deposit, as detailed below) constitutes acceptance of these terms & conditions in full.
We amend these terms and conditions as needed. This version was published October 3, 2024. Terms and conditions apply to all orders confirmed on and from this date.
ALLERGIES / INTOLERANCES
We take these risks, as well as chosen and faith-based dietary restrictions, seriously. When ordering, please read menu descriptions carefully. Notify us of any food allergies / intolerances or other dietary requirements so we may inform you of ingredients in more detail.
Please note that we are a small home-based bakery and while menu items may not contain allergens as added ingredients, we cannot guarantee they will be free of traces.
Our kitchen is not a nut-free, dairy-free, gluten-free, or egg-free environment.
Some ingredients used may have been produced alongside nuts and other allergens by the manufacturer.
Some ingredients, such as extracts, contain alcohol.
It is the responsibility of the customer to consider all of the above and assess their risk and place an order or not accordingly.
All our products will be labeled with content of the 14 regulatory allergens.
NOTICE
We strongly recommend you place your order at least ONE MONTH in advance to reserve the date and avoid disappointment, where possible. We book up quickly with Thursday through Monday of each week being especially busy. Further, there are no local cake supply companies therefore most specialist supplies have to be sourced and shipped from the mainland and additional lead time is required.
Please note, a variable rush fee may be applied to orders with turnaround times of a week or less, fully at the discretion of Life is Sweet.
If looking for custom handmade decorations, we strongly suggest you allow at least TWO WEEKS for production.
We do not book orders or take payment over the phone, so please be sure to allow enough time for email communication and payments to clear.
PAYMENT
Quotes are valid for 2 weeks.
Direct bank transfer (from UK accounts only) and PayPal accepted. When paying by PayPal, only their instant payment methods will be accepted; e-cheques are not accepted.
Payment is required as follows to confirm orders:
Full payment is due up front for orders totalling £100 or less. Please see below for details regarding cancellation and refunds.
Orders over £100 require a 50% non-refundable deposit be paid to reserve the date; the remaining 50% is due 6 weeks prior to collection/delivery. Please see below for details regarding cancellation and refunds.
Orders over £100 being made with less than 6 weeks' lead time require full payment up front. Please see below for details regarding cancellation and refunds.
We cannot reserve dates or begin filling an order until payment has cleared to our account. It is the responsibility of the customer to allow for this added time. Delays in payment may result in alteration or cancellation of the order where the original design or product is not longer possible within the remaining time allowed after payment has cleared to our account.
Life is Sweet does send reminders when possible, however, customers are responsible for scheduling payment on time:
Late payments may incur a reasonable variable late fee at the discretion of Life is Sweet. The late fee as well as the delinquent scheduled payment must be received within 48 hours of notice to customer or the order may be forfeited.
Life is Sweet reserves the right to cancel an order due to delinquent payments and/or lack of communication from the customer; any previous payments will not be refunded as all attempts to contact the customer and receive timely payment to complete the contract would have been made by Life is Sweet.
Please see our Wedding page for additional information for wedding orders.
POSTPONEMENT / CANCELLATION / REFUNDS
Postponement
We understand life happens and there might be an odd occasion where you need to change the date of your event and, therefore, your order. We will do our best to accommodate changes, but please note this may not always be possible due to our existing schedule.
If the new date for your event does not work within our existing schedule and you need to find a new bakery to supply your event, we may be able to provide a partial or full refund. Please refer to Cancellation section below for details on timelines and refund policy.
Should the new date work within our existing schedule, great! However, please note, that we may have already purchased perishable ingredients or produced perishable elements in preparation for the order. In the instance where these items will not hold over to the new date and have to be repurchased or remade, additional charges will apply. Additional charges must be paid in full before the new date is confirmed.
Further, if the new date is 6 months or more out from the original confirmed date, an overall price increase may be charged to the customer to reflect increases in our expenses required to produce your order. This may vary based on global circumstances, but clients should be prepared for at least a 15% increase. Additional charges must be paid in full before the new date is confirmed. Should the client wish to not proceed with the order due to any new charges, cancellations and refund terms below apply. Cancellation timeframes will be considered from the original date as that is what was confirmed when the customer entered into the contract with Life is Sweet, not the new date. Deposits will not be refunded.
Cancellation
All non-wedding/non-corporate orders require at least ONE WEEK NOTICE IN WRITING for cancellation.
A 50% refund, less any custom work already begun or specialty items purchased, will be issued using the same method used to pay (please note, we are not responsible for fees withheld by the financial institution) within 1 month for orders cancelled with at least 1 week notice in writing. The remaining 50% (minimum), plus any custom work already begun or specialty items purchased, is retained to account for loss of other orders on same date, work already undertaken, and ingredients/supplies purchased.
No refunds will be issued for cancellations made under 1 week and/or not in writing. This is to account for loss of other orders on same date, work already undertaken, and ingredients/supplies purchased.
If changes need to be made to an order, please contact us immediately in writing. Life is Sweet will assess if changes are possible within the timeframe allowed. If the requested changes are not possible and/or not feasible for the customer and the customer wishes to cancel, cancellation and refund terms as explained here apply.
Please see additional details below regarding refunds, not relating to cancellation.
All wedding & corporate orders require at least FOUR WEEKS NOTICE IN WRITING for cancellation. Please see below.
A 50% refund, less any custom work already begun or specialty items purchased, will be issued using the same method used to pay (please note, we are not responsible for fees withheld by the financial institution) within 1 month for orders cancelled with at least 4 weeks notice in writing. The remaining 50% (minimum), plus any custom work already begun or specialty items purchased, is retained to account for loss of other orders on same date, work already undertaken, and ingredients/supplies purchased.
No refunds will be issued for cancellations made less than 4 weeks prior to the scheduled delivery/collection date and/or not in writing. This is to account for loss of other orders on same date, work already undertaken, and ingredients purchased.
If changes need to be made to an order, please contact us immediately in writing. Life is Sweet will assess if changes are possible within the timeframe allowed. If the requested changes are not possible and/or not feasible for the customer and the customer wishes to cancel, cancellation and refund terms as explained here apply.
Please see below for additional Wedding / Corporate terms & conditions
Please see additional details below regarding refunds, not relating to cancellation.
Cancellation by Life is Sweet
We take our business very seriously and are committed to providing the best products through reliable, attentive customer service. However, events outside of our control (such as illness where food hygiene regulation demands no contact with food for a set time period) may mean Life is Sweet is no longer able to fulfil an order. In this instance, Life is Sweet will notify the customer as soon as we are aware. If the order is not date specific, Life is Sweet will attempt to reschedule. Where possible, we will attempt to recommend another bakery who might be able to fill the order (though we take no responsibility for the quality of or service provided by another bakery and the customer enters into their own contract with the other bakery). We will refund you the cost of the order as paid up to the date of our cancelling the order. If the customer has only paid an installment, Life is Sweet will only refund that amount; we cannot refund the full quoted amount if the full quoted amount has not been paid at the time of cancellation. Life is Sweet cannot be held liable for any additional costs or damages beyond the amount so far paid.
Refunds
We take great care to be as detailed and transparent as possible when booking orders. This often includes reference pictures, discussion of color, advising on cake size, reference to published sizes and prices, and so on, so that the customer has as clear an idea of the product they will be receiving as possible. Our website as well as social media feeds have ample evidence of our work, our style, and our quality. It's deeply important to us that we provide a superior product according to agreed upon specifications. If the customer feels their order is faulty, the customer must notify Life is Sweet in writing by email within 24 hours of order collection or delivery. Contact from third parties, by phone, or to any of our social media inboxes will not be accepted. A full description of the issue as well as pictures to show any damage must be included. Life is Sweet will not be able to offer any refund for complaints/refund requests not adhering to this. Once we have received the customer's report, we will aim to reply within 24 hours.
We take hygiene and food traceability very seriously. Should your complaint claim that a product is not suitable for consumption, you must return the product to us as soon as possible at an agreed upon 30 minute time slot (as we operate out of a private residence, not a shop; see Collections section for more details) but no later than 24 hours after collection/delivery so that we can investigate.
Taste, flavor, and preference of sweetness level are subjective and Life is Sweet will not refund due to a personal dislike of the taste/flavor/sweetness level of an item. Please consider flavor descriptions carefully and weigh them against your personal preferences. Further, please be aware that food colorings can impart a flavor, a chemical after-taste and sometimes even scent, so order accordingly.
Texture is subjective and refunds will not be issued due to a personal dislike of texture with any of our products. Our American baked goods differ from the local standard. American cakes, for example, use buttermilk and leavening agents so that they are fluffier and much more moist than what local customers might be used to. This is especially true for cakes with fruit baked in. They are not raw or underdone. Please be aware of these differences when ordering.
All of our baked goods are made by hand with the naked eye. Therefore, finishes may vary from reference pics or an image the customer might hold in their mind. Photos are for reference only and finishes cannot be reproduced exactly. Refunds will not be issued for variations of this sort.
Life is Sweet makes all reasonable attempts to inform the customer that another bakery's original design will not be copied (especially if the bakery is unknown and cannot be credited) and/or if a conscious effort will be made to tweak a design for a more unique finish. It is the customer's responsibility to decide if they are happy with this prior to booking.
Every attempt will be made to achieve the desired color finish (in buttercream, for example), but please be aware people view shades differently and specific shades cannot be perfectly matched with the human tools at our disposal (including but not limited to personal perception and mass produced artificial colorings that vary by brand).
If a customer simply requests "purple" buttercream, for example, Life is Sweet will produce a product in a shade of purple at their discretion. It is the responsibility of the customer to send references if they require something closer to a specific shade - in this case, please see preceding bullet-point.
Please be aware that the nature of finishing a cake in buttercream entails building up layers, and often requires smoothing using warmed tools. This can result in striations or variations in color. It's science that cannot be avoided. It happens with all frosting, even uncolored or chocolate buttercream, but is especially true with where food colorings have been used. Examples of this can be seen in our photos here and on social media, we do not edit it out.
Handmade decorations and piping are done, of course, by hand. If a customer would like an exact finish, of one of our previous cakes for example or a handmade topper, they must make this known at the time of booking. However, while we make every effort humanly possible to match a style, variations are unavoidable. Please see above.
Photos published on our website and social media feeds are for reference only. Some may have been customized for a client at additional cost or for social media impact and do not come that way as standard. Please be sure to refer to our menus for item/flavor descriptions and inquire with us if you are after a specific finished product to be sure you get what you want. Refunds will not be issued for failing to communicate expectations to Life is Sweet.
We source our edible images from third-parties based in England. Orders requiring edible images, therefore, require extra lead time to source suitable images, place the order(s), and receive them in the mail. We will purchase expedited shipping where necessary, charging the customer accordingly and making them aware of this added cost. Unfortunately, delays in shipping and delivery from these third-parties (both the edible image companies and various mail delivery services) are out of our control and we cannot be held responsible if they do not arrive on time. Under these circumstances, we will produce the order as requested, minus the edible images and are unable to supply a refund as it is not due to an error on our part. Where the edible image is the sole or main decorative element and there is sufficient time to notify the client, we will endeavor to confer with the customer to see if there is a different design they might prefer that would fit within the same budget and timeframe. In instances where we don't hear back from the customer in a time, we will proceed with the order as planned minus the edible image. See above. If these terms are unacceptable to a prospective customer, they may choose to instead source an edible image themselves (and have it delivered to us directly) to possibly cut down on cost and be more in control of timing. Should an edible image arrive to us damaged in transit, we cannot be held liable for a less than perfect product and refunds will not be provided as these circumstances are outside of our control. Where the item is salvageable, we will proceed to use it; where it is beyond repair, we will contact the customer to discuss options as above.
If a customer contacts us and is driven to order based on our work they have seen on our website or social media feeds, and the product provided has fulfilled the brief as discussed with the client and matches the standard of our previous work as presented on our social media feeds/images we have provided to the customer, we are unable to issue a refund. Please see preceding bullet points regarding unavoidable variations for handmade products.
We understand circumstances and feelings change, but we cannot be held responsible for changes of heart. Life is Sweet makes prices, sizes, and other essential details such as these terms and conditions known to the customer at time of booking. Any custom work is priced based on skill and experience as well as cost; added charges for custom work are made known to the customer at the time of booking through the provision of a quote, either itemized or lump sum. Booking constitutes acceptance of pricing, as well as all terms and conditions herein. Life is Sweet cannot be held responsible for buyers' remorse and refunds will not be issued.
If Life is Sweet has made a mistake, we will make every attempt to rectify it within a timely manner to the reasonable satisfaction of the customer.
If we produce the order with an objective error(s) (eg, wrong cake size/shape, wrong quantity, wrong flavor, wrong details on a message topper, uncolored frosting when colored was requested) with ample time prior to pick-up/delivery, we will make the necessary changes or contact the customer to see if an alternative would suit to avoid waste. For example, if we have accidentally produced a round cake when a square cake was requested, we might inquire if the round cake plus some cupcakes to make up for the lost portions would be acceptable. If deemed acceptable, the customer forfeits their rights to request a refund after the fact for changes made.
If such errors are discovered after pick-up/collection, refund terms and time periods noted at the top apply. If we are found to be at fault, a partial or full refund will be issued as soon as possible but within 1 month via the same method used to pay (please note, we cannot be held responsible for any fees withheld by the financial institution). Whether a partial or full refund is issued will depend on the circumstances of the error/complaint. Life is Sweet cannot be held liable for any additional costs or damages.
Orders are carefully packaged, labelled, and photographed prior to collection/delivery. It is the customer's responsibility to ensure they/the person accepting the order handle the item(s) with care at all times. Life is Sweet will advise on storage of the order when necessary. Life is Sweet cannot be held liable for any damage incurred due to customer or third party negligence. Please see Collection/Delivery section below for additional details regarding handling and transport of items.
All items are freshly made to order and should be eaten as soon as possible. All items are perishable, with general shelf-lives of 3-5 days, depending on the item. Customers should consider this timeframe when ordering. Life is Sweet cannot be held responsible for any degradation of products if the customer chooses to collect or have an order delivered too far in advance.
Items should be stored in the fridge when advised or in a cool, shaded spot, away from heating and direct sunlight. Life is Sweet cannot be held responsible for any damage that might occur. Further, it will be made known to the customer when items need to be chilled for food hygiene purposes and it is the responsibility of the customer to ensure items are properly stored. Life is Sweet cannot be held liable for any spoilage due to irresponsible handling or faulty equipment.
COLLECTION / DELIVERY
Collection
Free collection is available from our home in Greater Belfast, about a 10 minute drive north of Belfast city center. As a private residence, not a shop, strict 30-min time slots will be arranged for order pick-ups.
We cannot guarantee we will be available outside of the agreed time slot. It is the customer's responsibility to arrive on the previously agreed date at the previously agreed time; if this is not possible for any reason:
The customer must provide Life is Sweet with notice before the time slot ends and it is the customer's responsibility to rearrange for another time within the next 24 hours, where possible. Please note, we are a small business and, as such, are regularly producing orders and cannot be disturbed, as well as having responsibilities outside of the property. Therefore, it may not be possible to rearrange collection within a suitable timeline on our end. This is fully the customer's responsibility.
Should it not be possible to rearrange for a mutually convenient time, the customer must arrange for Life is Sweet to deliver at the customer's expense or the customer forfeits their order and payment. See Delivery terms below.
Further, some menu items may not keep to suit the new timeline and Life is Sweet will judge what is appropriate within food hygiene guidelines or general shelf-life of a product; refunds will not be issued for items no longer at their best or should the order need to be discarded due to customer delays.
Orders are carefully packaged, labelled, and photographed prior to collection. It is the customer's responsibility to ensure they or a third-party collecting on their behalf handle the item(s) with care at all times. Life is Sweet cannot be held liable for any damage incurred due to customer or third party negligence. Please see Refund terms and conditions above.
Only ever handle cake boxes from the bottom. Do not rest against your body as this can push in the sides and damage the finish. Do not grab and push in on the sides of the box as this can damage the finish.
Items should be transported on a clean, level surface, such as the trunk of your car, out of direct sunlight. It is advisable that you drive slowly, taking bends carefully, and come prepared with non-slip matting to limit shifting of boxes. Cakes should always be transported and stored on level surfaces; never hold on your lap or place on the sloped seats. These factors are especially important for taller/stacked cakes (see below) and those with handmade decorations.
On warmer days, please be prepared to transport your perishable items in a cool box/bag or have your vehicle well chilled and keep the item(s) out of direct sunlight.
Cakes with extra height or stacked tiers are assembled carefully, using dowels and extra boards where necessary according to our specialized knowledge. Such cakes are assembled using a spirit level and are provided to the customer stable and level. Once in the possession of the customer, it is their responsibility to maintain the integrity of the structure (see above) during transport, storage, and display. Life is Sweet cannot be held liable for any issues arising after collection.
Delivery
We are happy to deliver across the island of Ireland. We charge according to time and mileage for the round trip, however, so it can add up quickly. Please get in touch with full address for a quote. We reserve the right to decline delivery for locations further afield based on the stability of the order, such as a tiered cake, and road conditions. The customer is welcome to collect; please see Collection terms and conditions above.
If no one is in/available to receive the delivery at the confirmed location, date, and time:
If we have a contact number for you/the recipient, we will attempt once to contact you/them at the time of delivery to ask if you/they would like the item left in a safe place (as determined by the customer/recipient). Life is Sweet is not responsible for any damage or degradation that might occur to the item(s) while in the nominated safe place. If we do not have a contact number or we do not receive an answer, or the item(s) being delivered cannot be left outside of a chilled environment due to food hygiene regulations:
Life is Sweet will take items home and customer/recipient will be responsible for arranging re-delivery. Delivery will be charged at normal rates, as well as a variable surcharge for the inconvenience within our schedule. Collection might be possible, but this is not guaranteed and will be determined based on our schedule at the time and shelf-life of the item(s) so please bare the additional cost to you in mind. Please see Collection terms and conditions above.
Please note, some menu items may not keep to suit the new timeline and Life is Sweet will judge what is appropriate within food hygiene guidelines; refunds will not be issued for items no longer at their best or should the order need to be discarded due to customer delays.
For deliveries to third-parties, we understand sometimes the delivery is to be a surprise, but please ensure the recipient will be in and available. Some locations, such as Queen's University housing, may not permit non-residents access to the premises and/or do not accept deliveries on residents' behalf; deliveries often cannot be left with reception/security. Please see above in the instance the recipient does not answer.
For deliveries to office or apartment buildings with reception where an attendant takes the item(s), Life is Sweet cannot be held liable for the cake once it has been safely delivered to reception at the confirmed location. Some locations do not permit non-residents/employees/scheduled guests access to the premises so we may be unable to hand the item directly to the recipient.
For deliveries to hospitals, please be aware reception may not be able to accept deliveries on behalf of the recipient(s). It is the responsibility of the customer to confirm opening/access times for the ward(s) to which the delivery is being made, and/or ensure the specific staff member(s) is on site and available at time of delivery (again, as reception may not hold deliveries). Should Life is Sweet be unable to access the ward(s), make contact with the specific recipient (where applicable), and be unable to leave the item(s) at reception for collection by recipient(s) at a later time, Life is Sweet will unfortunately have to take the delivery home with them. Refunds (for the order itself nor delivery, including parking fees) will not be issued for reasons outside of the control of Life is Sweet, such as the above, as all reasonable attempts to complete delivery would have been made.
Where it is possible to leave items at reception for the recipient(s) to retrieve at a time suitable to them, please note Life is Sweet is not responsible for any damage or degradation that might occur to the item(s) while awaiting collection.
For deliveries to venues such as restaurants, please be aware it is standard for the host(ess) or bar staff to receive orders; Life is Sweet is often unable to deliver an order straight to the customer's table or private room. Life is Sweet cannot be held responsible for the condition of the order once it has been delivered to the site and left the possession of Life is Sweet. Relevant information, such as a cake needing to be kept chilled till serving, will be relayed to the staff member accepting delivery, and it is the responsibility of the staff member/venue to proceed accordingly. Such information (e.g. a cake needing to be kept chilled) is relayed to the customer at time of booking, and it is the customer's responsibility to ensure ahead of time that the venue has the required allowances (such as room in their fridges). Life is Sweet cannot be held liable for any damage or deterioration to items due to such guidance not being followed, or due to faults with a third-party's appliances or hygiene practices.
We do not offer delivery to meeting points. It is the customer's responsibility to arrange collection from Life is Sweet if delivery fees are unmanageable.
Orders are carefully packaged, labelled, and photographed prior to delivery then transported with great care to avoid any damage to the item(s). It is the customer's responsibility to ensure they, the recipient, or a third-party accepting on their behalf handle the item(s) with care at all times once received. Life is Sweet cannot be held liable for any damage incurred due to customer or third party negligence post-delivery. Please see Refund terms and conditions above.
Only ever handle cake boxes from the bottom. Do not rest against your body as this can push in the sides and damage the finish. Do not grab and push in on the sides of the box as this can damage the finish.
Items being transported by customers after delivery should be transported on a clean, level surface, such as the trunk of your car, out of direct sunlight. It is advisable that you drive slowly, taking bends carefully, and use non-slip matting to limit shifting of boxes. Cakes should always be transported and stored on level surfaces; never hold on your lap or place on sloped seats. This is especially important for extra tall or tiered cakes, or those with tall or delicate decorative elements. On warmer days, please transport your perishable items in a cool box/bag or have your vehicle well chilled and keep the item(s) out of direct sunlight.
WEDDING / CORPORATE (or any event where Life is Sweet is hired to set-up upon delivery)
Quotes are valid for 2 weeks.
Please contact us immediately in writing if changes need to be made to the order. Changes must be submitted in writing. Life is Sweet will assess the request for changes and determine if changes are possible within the timeframe allowed. Life is Sweet will inform you in writing of changes in price and payment schedule. If the requested changes are not possible and/or not at an acceptable price to the customer such that the customer wishes to no longer proceed with the order, cancellation and refund terms above in Cancellations / Refunds section apply.
Life is Sweet reserves the right to alter the design at any point during set-up if circumstances beyond our control compromise the integrity, quality, or food safety of the finished product. Such circumstances include but are not limited to weather conditions, stability of tables/stands provided by the client and/or venue, and temperature within the set-up space. Life is Sweet will endeavor to make as few alterations as possible. Suitable changes may not always be possible and Life is Sweet cannot be held responsible for issues arising from circumstances beyond our control, such as those noted above.
Life is Sweet provides safe and responsible set-up. Life is Sweet cannot be held responsible for any issues arising once they have left the premises. In situations where the order cannot be set-up in the event room and therefore has to be moved later by third parties (such as when wedding ceremonies and receptions are being held in the same space), Life is Sweet cannot be held responsible for any damage that may occur as a result. It is the responsibility of the customer to consider this at the time of booking and discuss concerns with their venue.
Photos published on our website and social media feeds are for reference only; all of our cakes and cupcakes are handmade and bespoke for each customer and end products may vary accordingly. Likewise, every other item on our menu is handmade from scratch in small batches and appearance may vary from pictures. Please be sure to refer to our menus for item/flavor descriptions and inquire with us if you are after a specific finished product to be sure you get what you want. Refunds will not be issued for failing to communicate expectations to Life is Sweet.
Orders do not include rental of display dishes. It is the customer's responsibility to confirm with their venue that a display dish is provided as part of the venue hire, or to source a dish themselves. As noted above, Life is Sweet reserves the right to not use provided tables/stands if deemed unstable or unsuitable for the items to be displayed. It is the customer's responsibility to consider size, weight, material, etc and inquire with any concerns. If the provided tables/stands are unsuitable (such that there is a risk of the cake collapsing, for example), Life is Sweet may be unable to set up the cake as arranged. All efforts will be made to stack and finish the cake in the venue's kitchen or dining room space as available and leave the finished cake in another, safer location, but this may not always be possible. Life is Sweet cannot be held responsible for the conditions of the venue or provided tables/stands which make it impossible or irresponsible to set the cake up as arranged.
Please note, we often arrive at venues to find the venue have not provided tables/displays as seemingly arranged with the client. For example, a bride has both a cake table and a dessert table in mind, has discussed this plan with us, and we plan to set up accordingly. However, once on site, the venue is seemingly unaware of this plan or request and has not prepared for it, with no additional tables/displays available. This is wholly an issue between the venue and the client. Ordered items will be left in a safe place where possible. Please note, however, this may not always be a legitimate option and, unfortunately, Life is Sweet may have no option but to take the items away with them. Refunds will not be issued in these circumstances as Life is Sweet would have done everything possible to deliver/set-up products as discussed with the client and been unable to do so responsibly due to issues fully outside their control. Life is Sweet cannot be held liable for miscommunication between the venue and the client or for the venue being unprepared and failing to fulfil their duties. Collection (or delivery elsewhere) at a later date and time might be possible (depending on Life is Sweet's availability and the shelf life of the product(s)), but this is for the customer to arrange at their own expense. If this is not possible, Life is Sweet cannot be held liable for reasons stated above.
Some items may require chilling, such as cheesecakes. It is the client's responsibility to discuss use of a venue's fridge space with the venue. Life is Sweet cannot be held responsible if the client has not arranged this ahead of time with the venue, or if the venue is unprepared and does not have space for any reason on the day. If an item(s) needs to be chilled for food hygiene purposes, and chilling at the venue is not an option, Life is Sweet may have to leave the item on site at room temperature (if possible, with a note stating when it should be discarded) or take the item(s) away with them. Refunds will not be issued in these circumstances as Life is Sweet would have done everything possible to deliver/set-up products as discussed with the client and been unable to do so responsibly due to issues fully outside their control. Life is Sweet cannot be held liable for miscommunication between the venue and the client or for the venue being unprepared and failing to fulfil their duties. Collection (or delivery elsewhere) at a later date and time might be possible (depending on Life is Sweet's availability and the shelf life of the product(s)), but this is for the customer to arrange at their own expense. If this is not possible, Life is Sweet cannot be held liable for reasons stated above.
Life is Sweet cannot be held liable for any damage or deterioration to items left in a third-party's space or in a third-party's appliances.
ADDITIONAL INFORMATION
Quoted prices are only for standard item as described in our menus. Customization is available and will be priced according to skill, time, and ingredients required.
Photos published on our website and social media feeds are for reference only. Some may have been customized for a client at additional cost or for social media impact and do not come that way as standard. Please be sure to refer to our menus for item/flavor descriptions and inquire with us if you are after a specific finish or product.
Prices of daily menu items may change without notice. If prices change before payment has been made / order has been confirmed, we are unable to honor original prices / quotes due to cost increases in ingredients / supplies. A new quote will be issued accordingly.
Cakes are supplied on silver cake boards/drums as standard, for wedding and non-wedding orders. Typically, 1-2" of the silver board/drum is exposed around the circumference of the cake. Please mention if you would prefer otherwise when placing your order. Alternative options will be explained along with any additional cost they might incur.
Payments, non-refundable or otherwise, are non-transferable.