Find terms & conditions below regarding payment, refunds, & more.

Placement of an order, confirmed with payment (either in full or deposit, as detailed below) constitutes acceptance of these terms & conditions in full. 

ALLERGIES / INTOLERANCES

  • When ordering, please read menu descriptions carefully. Notify us of any food allergies / intolerances so we may inform you of ingredients in more detail.
  • Please note we are a small home-based bakery and while menu items may not have added
          allergens, we cannot guarantee they will be free of traces.
  • Our kitchen is not a nut-free environment.
  • Some ingredients used may have been produced alongside nuts and other allergens.
  • All our products will be labeled with content of the 14 regulatory allergens.

NOTICE

  • We book up quickly with Thursday through Monday of each week being especially busy.  We strongly recommend you place your order at least a MONTH in advance to reserve the date and avoid disappointment, where possible. 
  • If looking for custom handmade decorations, we strongly suggest you allow
​          at least TWO WEEKS for production. 
  • Please note, a variable rush fee may be applied to orders with turnaround times of a week or less.

PAYMENT

  • Direct bank transfer (UK accounts only) and PayPal accepted. 
  • Payment is required as follows to confirm orders:
    • ​Full payment is due up front for orders totalling £100 or less. Please see below for details regarding cancellation and refunds.
    • Orders over £100 require a 50% non-refundable deposit be paid to reserve the date; the remaining 50% is due 6 weeks prior to collection/delivery. Please see below for details regarding cancellation and refunds. Full payment can be made at time of booking if you wish; likewise, payment can be made earlier.
    • Orders over £100 being made with less than 6 weeks' lead time require full payment up front.
  • We cannot reserve dates or begin filling an order until payment has cleared to our account.
  • Customers are responsible for scheduling payment on time:
    • Late payments may incur a variable late fee at the discretion of Life is Sweet.
    • Life is Sweet reserves the right to cancel an order due to delinquent payments and/or lack of communication from the customer; refunds will not be issued.
  • Please see our Wedding page for additional information for wedding orders. 

CANCELLATION / REFUNDS

 All non-wedding/non-corporate orders require at least ONE WEEK NOTICE IN WRITING for cancellation. ​​
  • A 50% refund, less any custom work already begun or specialty items purchased, will be issued using the same method used to pay (please note, we are not responsible for fees withheld by the financial institution) within 1 month for orders cancelled with at least 1 week notice in writing.  The remaining 50% minimum, plus any custom work already begun or specialty items purchased, is retained to account for loss of other orders on same date, work already undertaken, and ingredients/supplies purchased.​
  • No refunds will be issued for cancellations made under 1 week and/or not in writing. This is to account for loss of other orders on same date, work already undertaken, and ingredients/supplies purchased.
  • If changes need to be made to an order, please contact us immediately in writing. Life is Sweet will assess if changes are possible within the timeframe allowed. If the requested changes are not possible and/or not feasible for the customer and the customer wishes to cancel, cancellation and refund terms as explained here apply. ​​​
   All wedding & corporate orders require at least FOUR WEEKS NOTICE IN WRITING for cancellation. Please see below.
  • A 50% refund, less any custom work already begun or specialty items purchased, will be issued using the same method used to pay (please note, we are not responsible for fees withheld by the financial institution) within 1 month for orders cancelled with at least 4 weeks notice in writing.  The remaining 50% minimum, plus any custom work already begun or specialty items purchased, is retained to account for loss of other orders on same date, work already undertaken, and ingredients/supplies purchased.​​​
  • ​No refunds will be issued for cancellations made less than 4 weeks prior to the scheduled delivery/collection date and/or not in writing. This is to account for loss of other orders on same date, work already undertaken, and ingredients purchased.
  • Please see below for additional Wedding / Corporate terms & conditions

COLLECTION / DELIVERY

Collection
  • Free collection is available from our home in Newtownabbey.
    • Please note, we are a private residence, not a shop, and strict 30-min time slots will be arranged for order pick ups.​ 
    • We cannot guarantee we will be available outside of the agreed time slot. It is the customer's responsibility to arrive on the previously agreed date and time; if this is not possible for any reason:
      • The customer must provide Life is Sweet with reasonable notice and it is the customer's responsibility to rearrange where possible. 
      • Should it not be possible to rearrange for a mutually convenient time, the customer must arrange for Life is Sweet to deliver at the customer's expense or the customer forfeits their order and payment.
      • Please note, some menu items may not keep to suit the new timeline; refunds will not be issued for items no longer at their best or should the order need to be discarded due to customer delays. 
​Delivery
  • Please get in touch for a quote.
  • If no one is in to receive the delivery at the delivery address:
    • Items will be left in a safe location (such as covered doorstep) where possible or a note will be left for recipient to arrange collection from us in Newtownabbey.
    • Unfortunately, delivery charges cannot be refunded as delivery would have been attempted as arranged. 
    • Additionally, we cannot attempt further deliveries to the same address for the same order
​                   without charging additional delivery fees.

WEDDING / CORPORATE ​
(or any event where Life is Sweet is hired to set-up upon delivery)
  • Quotes are valid for 2 weeks, after which time prices may vary. 
  • Please contact us immediately in writing if changes need to be made to the order. Changes must be submitted in writing. Life is Sweet will assess the request for changes and determine if changes are possible within the timeframe allowed. Life is Sweet will inform you in writing of changes in price and payment schedule. If the requested changes are not possible and/or at an acceptable price to the customer such that the customer wishes to no longer proceed with the order, cancellation and refund terms above in Cancellations / Refunds section apply. 
  • Life is Sweet reserves the right to alter the design at any point during set-up if circumstances beyond our control compromise the integrity and quality of the finished product. Such circumstances include but are not limited to weather conditions, stability of tables/stands provided by the client and/or venue, and temperature within the set-up space. Life is Sweet will endeavor to make as few alterations as possible. Suitable changes may not always be possible and Life is Sweet cannot be held responsible for issues arising from circumstances beyond our control, such as those noted above. 
  • Life is Sweet provides safe and responsible set-up. Life is Sweet cannot be held responsible for any issues arising once they have left the premises. In situations where the order cannot be set-up in the event room and therefore has to be moved later by third parties (such as when wedding ceremonies and receptions are being held in the same space), Life is Sweet cannot be held responsible for any damage that may occur as a result.  
  • Images are for reference only; all of our cakes and cupcakes are handmade and bespoke for each customer and end products may vary accordingly. Likewise, every other item on our menu is handmade from scratch in small batches and appearance may vary from pictures.
  • Orders do not include rental of display dishes. It is the customer's responsibility to confirm with their venue that a display dish is provided as part of the venue hire, or to source a dish themselves.

ADDITIONAL INFORMATION

  • Quoted prices are only for standard item as described in our menus.  Customization is available and will be priced according to time and ingredients involved.  
  • Prices of daily menu items may change without notice.  If prices change before payment has been made / order has been confirmed, we are unable to honor original prices / quotes due to cost increases in ingredients / supplies. A new quote will be issued accordingly.
  • Payments, non-refundable or otherwise, are non-transferable.